Refund policy


  Returns Our policy lasts for 10 days. If 10 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Additional non-returnable items: - Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are given (if applicable)
- Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.


Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at newblackok@gmail.com. Sale Items Only regular priced items may be refunded; Unfortunately, sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at newblackok@gmail.com. Gifts If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or if the order was shipped to you by the gift giver, we'll send a refund to the gift giver and he'll find out about your return.

Send an email to info@newblackok.com and we will send you the steps to follow.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.