NO REFUND AND NO RETURN POLICY

If you are not completely satisfied with your purchase, we gladly accept exchanges within 10 days from the day the order arrived to your adress. 

Return items must be unworn, unaltered and in salable condition with the original tag attached to the product. NO EXCEPTIONS.

FINAL SALE items can't be returned or exchanged. 

Exceptions/non-returnable items

Certain types of items cannot be returned, such as footwear (you must send a photo of it, front and sole, only change for size), like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Send an email to info@newblackok.com and we will send you the steps to follow.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.